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Phone: 1300 857 123 or 03 9544 0723
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What does the Platinum Mattress Replacement Guarantee Cover?
When a Protect-A-Bed® Platinum Mattress Protector is purchased at the same time as a new mattress from an authorized Protect-A-Bed retailer, if our product is on the mattress and the mattress stains, we will have the mattress professionally cleaned and sanitised.
If all conditions, have been met, and it cannot be cleaned based on the technical report provided by the professional cleaner, we will replace the mattress with the same or a similar model if superseded. We will also provide a new mattress protector of the same type at no charge. Conditions Apply. Refer to full warranty document. Mattress and Mattress Protector must be purchased at the same time on the same invoice.
Which products have a Platinum Mattress Replacement Guarantee?
10 Year
- Arctic Chill Platinum Protector
- Signature Platinum Protector
- Elite Platinum Protector
- Premium Cotton Terry Platinum Protector
- Allerzip Platinum Protector
5 Year
- Cumulus Platinum Protector
- Bamboo Jersey Platinum Protector
What does the Platinum Mattress Clean Guarantee Cover?
When a Protect-A-Bed® Platinum Mattress Protector is purchased at the same time as a new mattress, if our product is on the mattress and the mattress stains, we will have the mattress professionally cleaned and sanitised. We will also provide a new mattress protector of the same type at no charge. Conditions Apply. Refer to full warranty document. Mattress and Mattress Protector must be purchased at the same time on the same invoice.
Which products have a Platinum Mattress Clean Guarantee?
5 Year
- Traditional Cotton Quilted
- Staynew Cotton Terry
- Staynew Smooth Dynatex
Where can I register my Warranty?
You can register your warranty online
here.
I lost my receipt can I still claim my mattress replacement?
No, you must retain your receipt from the time of purchase in order for us to validate the warranty is still running and that the protector was purchased in the same transaction as a mattress. We advise storing the receipt in a safe place or keeping an electronic copy of it on file.
My mattress protector failed should I try and clean the liquid that went through?
No, the mattress and protector warranty are void if any attempt is made to clean the mattress other than by wiping away the material soiling the mattress and/or care instructions have not been met.
How do I make a claim if my protector fails?
Notify the Sleep Corp Service Centre by email on
clientservices@sleepcorp.com.au or phone 1300 857 123 within three (3) days of the incident. Stains older than 3 days are not easily removed and may affect your guarantee.
Do I have to wash the mattress protector?
Yes, the care instructions for your mattress protector are located on the care label of your product. We recommend washing the protector at least monthly with other linens.
Visit our page on product care for more information.
Does the Platinum Warranty cover stains to the protector?
No, stains to the protector are not covered under the Platinum Warranty.
Protectors are designed to absorb stains and keep the mattress surface clean and stain free. Most stains on the protector should readily wash out. However, a stain on the mattress protector is not considered a fault.
I bought a 10-year Platinum Warranty Mattress Protector am I entitled to another mattress replacement if it fails more than once?
No, the Platinum Warranty is a one-time clean or replacement within the warranty period and then the warranty is considered fulfilled, you will be issued a new replacement protector but this protector is no longer under the Platinum Warranty.
Are the sides of my mattress covered under the Platinum Warranty?
No, Damage to the sides of the mattress, the foundation, base, carpet, bed frame, bedding or other associated items are not covered by the Platinum Warranty.
The Platinum Warranty is specifically for the sleep surface of the mattress.
Where can I find a full list of terms and conditions for the Platinum Warranty?
You can find the complete terms and conditions for the Platinum Mattress Replacement or Clean Warranties at the corresponding pages.
Platinum Mattress Clean Warranty
Platinum Mattress Replacement Warranty
